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Returns & Exchanges

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Our Policy

If your product is defective or damaged in transit, you may submit a return/exchange, within 30 days of delivery, for a full refund or equal valued exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for return. If you are returning an item because it is damaged or defective or you did not receive the product ordered, we will provide a prepaid return label. We cannot accept returns for orders damaged or missing in transit via a mail forwarder.

All product must be returned unused, unopened (product seals), and in their original packaging otherwise we may not be able to accept them. Returns that are used, damaged or altered in any way are not eligible for return and may be sent back to the customer. If you have used a product and are not completely satisfied, please contact us and one of our specialists will work with you to find a product that is tailored to you. Product samples are not eligible for return.

Returning Your Purchase

After reading through our above Return Policy, please send us an request by filling out an RMA request at the bottom of this page. In your request, please fill in all required fields and be as descriptive as possible of any issues. We will then provide you with an RMA which contains further instructions as to how to ship back.

Return items must be postmarked within 30 days of the date the order was delivered to you, otherwise they may not be eligible for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 business days.

Refunds

Your refund will be credited to the original payment method or as 49er Communications store credit. A 25% restocking fee may be applied for straight returns, see terms and conditions for complete policy.

All orders that have been sent to a destination within the US or Canada, will have their sales taxes refunded. Customs duties and sales taxes from orders placed outside of the US or Canada are non-refundable. These fees may be recovered by contacting your local customs bureau.

Please note that refunds can take up to 10 business days to show up on your account as a result of varying processing times of payment providers.

Exchanges

If you would like to just exchange a product for a different product all shipping costs fall to the customer.  One to One exchanges do not incur any restocking fees.  Products are eligible for exchange within 30 days of purchase.

 


RMA Request Form

     Please fill in and submit fields below to request RMA.

     Once received RMA’s take 24-72 hours to process. 

     Once approved you will received an RMA authorization email.

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