Service & Repairs

49er Communications Radio Repair Center has perfected the process for expediting two-way radio repairs known as our PDQ Repair and QA Inspection Program. We understand how important it is for you to get your radios(s) back quickly, fulfilling the expectation that they'll be in tip-top performance upon delivery back to you.  Over the past 25 years we've developed a system where all incoming tranceivers get the full TLC treatment, which includes:

1) Visual Inspection and Cleaning of inside of radio: Internal Circuit Boards  -  Solders  -  Components  -  Parts & Pieces of the Radio

2) Complete thorough bench testing: Tuning and aligning the unit back to factory Specifications

3) Detailed inspection and cleaning of the unit exterior

4) Quality Assurance testing prior to return shipment 

Radio Repair Form

PORTABLE BK RADIO REPAIR SCHEDULE ( RADIO MODELS: KNG-P, KNG2-P, CMD )

CLICK TABS TO SEE DIFFRENT TIER OPTIONS

TLC Treatment: Visual inspections and cleaning inside radio, circuit boards, solders, components, parts and pieces of radio. Complete thorough bench testing, tuning and aligning the unit back to factory specifications. Detailed inspection and cleaning of unit exterior and quality testing prior to returning shipment.

FLAT RATE $245.00

Tier l TLC Treatment and replacement of Gaskets, screws, washers, channel and volume knobs, flex ribbon, in lays, bezels

TOTAL PRICE $345.00

Tier l TLC Treatment and replacement of Internal LCD display, volume or channel rotary, switches, antenna repair, O-rings, internal PTT

Total Price $425.00 

TLC treatment and surface/component work at board level, radio housing includes: rubber keypad, outer LCD, screen cover, side port with connector ribbon, and embedded nut, accessory port, PTT, and speaker

 

TOTAL PRICE  $545.00

Replacement of systems, RX or options board, LCD keyboard display, full factory reset, test tune, and align

TOTAL PRICE $685.00

PORTABLE BK RADIO REPAIR SCHEDULE ( RADIO MODELS: GPH, DPH, DPHX, CMD)

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TLC Treatment: Visual inspections and cleaning inside radio, circuit boards, solders, components, parts and pieces of radio. Complete thorough bench testing, tuning and aligning the unit back to factory specifications. Detailed inspection and cleaning of unit exterior and quality testing prior to returning shipment.

FLAT RATE $215.00

TLC Treatment and replacment of Gaskets, screws, washers, channel and volume knobs, flex ribbon, in lays, bezel, nuts, cloths, back plate, standoff, fuse

TOTAL PRICE $290.00

TLC Treatment and replacement of LCD display, speaker, switch boot, volume/channel rotary switch, lexan faceplate, switches, top plate, antenna repair, O-ring, rubber keypad, auxiliary jack, capacitors, mic jack

Total Price $345.00 

TLC Treatment and surface or component work at board level, replacement of Full LCD with board, CMD LCD keyboard display, toggle switches

TOTAL PRICE  $475.00

Replacement of system, RX or options board, full reset, EPROM reset, test, tune, and align

TOTAL PRICE $595.00

Replace old Exterior housing, both front and back with brand new BLACK metal housing

TOTAL PRICE $150.00

(can be added to any of the tiers above)

MOBILE BK REPAIR SCHEDULE (RADIO MODELS: KNG-M)

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TLC Treatment: Visual inspections and cleaning inside radio, circuit boards, solders, components, parts and pieces of radio. Complete thorough bench testing, tuning and aligning the unit back to factory specifications. Detailed inspection and cleaning of unit exterior and quality testing prior to returning shipment.

FLAT RATE $395.00

TLC Treatment and replacement of Gaskets, screws, washers, channel and volume knobs, flex ribbon, in lays, bezel, nuts, sticker, fuse

TOTAL PRICE $495.00

TLC Treatment and replacement of internal speaker, volume or channel rotary switches, mic Jack

TOTAL PRICE $555.00

TLC Treatment and surface or component work on board, LCD color display

TOTAL PRICE $675.00

Replacement of systems, RX or options board, PA VSWR, SYNN lock error, full factory reset, test, tune, and align

TOTAL PRICE $760.00

MOBILE BK REMOTE CONTROL HEAD REPAIR (KAA0660)

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Remote control head KAA0660 in house repair

FLAT RATE $395.00

Factory repair remote control head KAA0660

TOTAL PRICE $540.00

MOBILE BK REPAIR SCHEDULE (RADIO MODELS, DMH, GMH MOBILES)

CLICK TABS TO SEE DIFFRENT TIER OPTIONS

TLC Treatment: Visual inspections and cleaning inside radio, circuit boards, solders, components, parts and pieces of radio. Complete thorough bench testing, tuning and aligning the unit back to factory specifications. Detailed inspection and cleaning of unit exterior and quality testing prior to returning shipment.

FLAT RATE $240.00

TLC Treatment and replacement of Gaskets, screws, washers, channel and volume knobs, flex ribbon, in lays, bezel, nuts, sticker, fuse as needed

TOTAL PRICE $370.00

TLC Treatment and replacement of LCD display, speaker, volume for channel rotary switches, face play housing, mic Jack as needed

TOTAL PRICE $465.00

TLC Treatment and surface or component work on board(s) as needed

TOTAL PRICE $595.00

Replacement of systems, RX or options board, test, tune, and align

TOTAL PRICE $635.00

If your non-warranty radio is beyond economical repair there will be a minimum bench fee of $99.  If you choose to purchase a new radio the minimum bench fee is waived.  Warranty repairs for radios purchased from 49er Communications within the warranty period are handled free of charge.  There is a $75 handling fee for radios submitted for warranty repair which were not purchased from 49er Communications and invoice may be required to prove warranty to the factory.

*Please note end of service life for EPH, GPH5102X and older, DPH5102X, GMH5992X, & GMH5992R.  Parts for end of service life radios are no longer available and no longer being serviced.

**OPTIONAL SIDE PORT COVER, KEYBOARD COVERS, ANTENAS, BATTERIES, BELT CLIPS, INSTALL KITS, POWER CORDS, MICROPHONES, EXTERNAL SPEAKERS, REMOTE MOUNT CABLES, ARE SOLD SEPARATLY

PDQ RADIO REPAIR PROCESS

1) Download and fill out repair form - Fill out ONE Repair form per radio - Please be as detailed as possible

2) Put your radio(s) in a box, pad for shipment, include repair form(s) and ship via an insured method to:

49er Communications

Service Department

361 Railroad Ave

Nevada City, CA  95959

3) Once your radio(s) are received by our warehouse, we will notify you by method of your choosing

4) Our goal is to repair your radio(s) within 10 days of receiving them, Tier IV repairs can take longer

5) The return shipping is included in the flat fee.  We will ship your radio(s) Back to you the same method that you shipped to us.  ie, if you ship to us UPS Ground we return them Ground, if you ship

them in Next Day Air we return them Next Day Air

6) You will receive notification of shipment and tracking # when your radio(s) leave our facility on their way back to you

ADDITIONAL SERVICES

PROGRAMING

RADIO UPDATING

IN SHOP REPAIRS

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